NYARTCC - Outage - VATUSA Data Exchange – Incident details

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache experiencing degraded performance

Outage - VATUSA Data Exchange

Resolved
Major outage
Started 6 months agoLasted about 3 hours

Affected

VATUSA

Degraded performance from 12:00 AM to 1:47 AM, Partial outage from 1:47 AM to 3:11 AM

VATUSA API

Degraded performance from 12:00 AM to 1:47 AM, Partial outage from 1:47 AM to 3:11 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    VATUSA report that the issue has been resolved. We are monitoring for any further errors at this time.

  • Identified
    UTC
    Identified

    Beginning around 1900 EST, the VATUSA API endpoints began reporting elevated error rates in response to our standard requests for controller and user data. There appears to be unscheduled maintenance ongoing on the VATUSA systems. There has been no ETA for restoration provided by the VATUSA technical team at this time. Certain parts of our webpage and integrations (TeamSpeak, Discord Bot, etc.) may take longer to update to changes in ratings, certifications, and so on while this maintenance is ongoing. Website login resolutions may take longer to complete than normal. Please exercise patience if your operation takes longer than usual to perform on NYARTCC web services.

    If an update is provided by VATUSA, we will share it here.

  • Investigating
    UTC
    Investigating

    Elevated error rates are being observed on API endpoints from VATUSA. We are investigating.